Trimis: Mie Dec 06, 2017 10:26 am Titlul subiectului: Advice on Card Chargebacks
I run a small online business where we take payments for the services we offer through our merchant account. Recently we have had 8 charge backs totaling almost £500 for one customer, these have all been filed as fraudulent use of the card.
The name on the card used does not match the name the customer has registered their account with us under, but we are unsure if they have used a card of a friend, partner or family member who gave them permission (and are claiming back fraudulently), used a card of a friend, partner or family member without their permission (and that person is claiming it back), or they used a stolen card.
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